Order Acceptance Policy
All orders received are subject to acceptance by us and we reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order.
Incorrect / Incomplete delivery information
If you provide us with incorrect or incomplete delivery information when placing your order, we will not be able to guarantee delivery. If our delivery personnel report that the delivery address is incorrect, we will attempt to contact you by email to confirm the details to acquire additional information from you.
We will not be liable for any delay if your order cannot be delivered due to incorrect or incomplete delivery information, and you will therefore not be entitled to a refund or compensation. Further to this, any order delayed due to incorrect/incomplete information may result in your order not arriving in perfect condition, as a consequence of extensive delivery time which is detrimental to the quality of the flowers. As such our quality guarantee does not apply for orders being redelivered and no replacement and/or refund can be provided. To avoid such issues please ensure at least two contact telephone numbers are provided for the recipient of your order.
Should a recipient reject delivery of an order, no refund or replacement will be offered.
Product Substitution Policy
Occasionally, us and our local florists may not have some items listed in the product description in stock, and substitutions of items of equal or greater value will be necessary to ensure an on-time delivery.
Our florist may make changes to the colour of the flowers based on freshness, styling and availability at the point of order preparation, but will always maintain the overall shades of the arrangement displayed on the Website.
All vase types and colours are subject to availability in the recipient’s location. We may substitute vases and wrappings with alternative colours/shapes/styles without warning when unavailable as to ensure there is no delayed delivery
We are primarily a florist and we buy cakes from the local bakery. Occasionally, the selected cake may not be available, as such when this occurs you agree to substitute to an equal size cake of the closest available flavour to ensure on time delivery.
All teddy bears are subject to availability in the recipients location. Occasionally, some colours of bears or styles may be unavailable, in these situations you agree to us replacing with an equal size bear of closest available colour/style to ensure on time delivery.
All chocolates are subject to availability in the recipients location. Occasionally, some varieties of chocolates may be unavailable, in these situations you agree to us replacing with an equal size and value box of chocolates to ensure on time delivery.
We cannot guarantee an exact delivery time or the delivery time slots offered, as this depends on the availability of our logistics team and our local florists. In most cases you will be given the option of choosing between morning, afternoon or evening delivery
All our flowers are incredibly fresh, as they are purchased daily from the flower markets, transported direct to us and stored in perfect conditions in our large flower fridge. They will normally last at least five days and most probably even longer, in the vase, although this varies by variety. It is important that the flowers are cared for correctly as putting them by heat sources or draughts, or failing to change the water, will kill or damage them very quickly. We include instructions on our Website to give guidance about flower care. If we are informed that our flowers have died very quickly we may, at our sole discretion, choose to resend another bouquet if we believe that there was a genuine issue with the flowers. If flowers have not been properly cared for, we will not resend the flowers.
In some circumstances, our flowers are so fresh that they are not even fully open (bloomed) when they arrive. This can be confused with poor quality but, in fact, this shows how fresh our flowers are. The flowers will open quickly once they are in room temperature and will give pleasure for many days to come if cared for properly.